1. Who are Magic Bus Designs?
The company was formed in 2004 after many years of working
in the corporate sector designing websites for companies
with more money than sense. All of our staff are freelance
which is why we can keep our costs at a competitive level.
For any project we can call upon a trusted team of programmers
and graphic designers to meet your needs.
Back to Top
2. How long have you been designing
websites?
Our first website was back in 1994. Don't ever ask us to
show you. It was awful. How many pictures of your dog can
you publish on the internet? Fortunately we moved on from
those humble beginnings and, as a team, have been involved
with some of the biggest companies in the UK. Magic Bus
is our first collaboration and we hope that it isn't our
last
Back to Top
3. Why can't I order online?
At Magic Bus we believe that a website is a personal thing. Every
customer is different so rather than just offer a bland
"point, click and get out the credit card" service
we believe that each site requires a two way dialogue to
ensure that everyone gets the best. You get a cracking website
and we get a happy customer. Simple, eh?
Back to Top
4. Your prices seem too good to be
true. What's the catch?
There isn't one. By using a trusted network of freelance
programmers, we don't have the massive overheads of some
other web design companies. Rather than pay a graphic designer
to sit in the corner twiddling his thumbs, we employ one
when we need one.
Back to Top
5. What is the bespoke service?
Whilst our standard design packages will suit most
customers, we also recognise that sometimes you want something
a bit different. That's why we offer our bespoke service.
We'll design a website completely from scratch with your
own unique design layout and features. We can create a website
that totally fits your corporate identity whether it's an
online shopping site, an interactive database with a web
front end or you simply want something different. Whatever
you want, we can do it. Just drop us an email and we can
start to talk.
Back to Top
6. Can you design a logo for my company?
Yes we can! We have access to a number of fantastic graphic
designers who will listen to your creative brief and come
back to you with a range of logos to choose from. We can
incorporate your existing identity or come up with something
completely new. The choice is yours
Back to Top
7. What level of support can I expect?
We endeavour to answer all queries within 3 working days.
Most times you will receive an answer the same working day.
Back to Top
8. How often can I update my website?
A monthly update is included in the price. Additional updates
can be added to your account. If you require more frequent
updates then please email us.
Back to Top
9. Do I have to supply my own graphics?
All of the artwork you see on our examples are subject to
copyright. Wherever possible we use royalty free graphics.
Obviously if you already have graphics that you would like
to include then we can use them too. Custom graphics can
also be purchased. Email us for further details.
Back to Top
10. Can I have my own .co.uk domain
name?
All Magic Bus websites use a .co.uk domain name and, if
available, we will use your first choice whether it's your
company name or your own name. If your chosen name has already
been allocated then we will endeavour to find you the best
available option.
Back to Top
11. Why do I have to pay any annual
fees?
The annual fee covers the cost of renewing your domain name
and for administration costs involved in constantly monitoring
the webserver and your monthly updates.
Back to Top
12. Are there any hidden fees?
If there are we can't find them either!
Back to Top
13. How do I order a website?
Once you have decided to get us to design your website go
to the Contacts page and drop us an email. We'll then contact
you either by email or by phone to discuss your exact requirements
and provide you with a free, no obligation quote. After
that we require a 25% deposit to start work on your site.
This fee includes registering your domain name for you.
Should you decide not to continue with your order we'll
refund your deposit minus any costs already incurred on
your behalf. We'll provide you with a proof of all work
before it's published on the net. Once everyone is happy
we'll invoice you for the remaining balance and, once received,
your website will be online within 5 working days.
Back to Top
14. What payment methods do you accept?
We accept UK cheques or payment by major credit card (Visa,
Mastercard, Switch, Delta, etc.) If you choose to pay by
credit card the transaction will be conducted via a secure
server so you can be sure that your details will be kept
safe
Back to Top
15. Bottom line - what do I get for
my money?
Our packages are laid out nice and simple. If you chose
the three page design package then you will get 3 pages, 100Mb of hosting,
.co.uk domain name, 5 email addresses and search engine registration.
Exactly what it says on the tin. Should you choose to go
for a more bespoke option then you will receive a full quote
before parting with any money. We're in the business of
providing good quality websites, not ripping you off. You
can be assured that your website will be exactly what you
ordered for the price you agreed to pay.
Back to Top